‘Anytime’ classes include all regular classes listed on the Yogarise timetable.
‘Off Peak’ classes are Monday-Friday 8.30-9.30am, 9.45-11.00am, 5-6pm and 5.30-6.30pm. You cannot use an Off Peak membership for weekend classes.
Drop-in memberships, class packs and unlimited passes purchased at the studio or online are non-refundable.
The Intro Offer is non-refundable and non-extendable and can only be purchased ONCE. It is 14 consecutive days and once started it cannot be interrupted.
All class packs, monthly passes and the Intro Offer activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.
- Booking and waitlists
We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.
If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.
If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.
All multi class packs (5 or 10 class pack memberships) are valid for 3 months. Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Intro Offer and monthly memberships cannot be extended.
If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via the Yogarise or MindBody app or website. You can also cancel via email (firstname.lastname@example.org) but please be aware of our policy below.
Class cancellation policy is 6 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. There is no additional charge.
‘Early cancel’ (up to 6 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 6 hour cancellation period) no credit will be returned to your account.
Credit on account or refund will be provided if the class is cancelled by the studio.
DIRECT DEBITS + AUTOPAY
There are two types of Direct Debit membership: Anytime and Off Peak Unlimited Monthly. It takes up to 8 working days to set up a Direct Debit. If you wish to start practising immediately we can take a pro-rated payment on card until your Direct Debit comes out. We will need your sort code, account number, full name and address to set it up.
There is no minimum term. You can ‘pause’ your Direct Debit for one month at a time should you need to, but you must notify the studio before the date your next payment is due. The membership can only be ‘paused’ for complete months at a time, not for days or weeks. You can terminate anytime.
There are two types of AUTOPAY membership: Anytime and Off Peak Unlimited Monthly. You can purchase it on-line and start booking your classes and practising immediately. Autopay is not a Direct Debit as the payment will be deducted from debit/credit card. Direct Debit payments are being taken from bank account. If you would like to set up a Direct Debit please contact us on email@example.com.
Please book your classes in advance within 2 week reservation window. Occasionally you might not be able to book ahead if your autopay haven’t left the card. In this case please email firstname.lastname@example.org and we will book it for you.
There is no minimum term and you can cancel anytime. To cancel, pause or for more info about your Autopay – email to email@example.com
All workshops and courses purchased at the studio or online are non-refundable.
Credit on account at Yogarise can be given if workshop/course is sold out and there is a wait list.
Credit on account or refund will be provided if the workshop is cancelled by the studio.
If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.
All items purchased at the studio are non-refundable.
Credit on account at Yogarise or exchange will be provided if an item is found faulty or in unusable condition.
You must arrive on time for the session you have booked. We have 30mins between most classes to give you ample time to check-in, change and get settled.
If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.
If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not.
Please be aware that we have two studios in separate blocks of the building. Please check which studio your class is in before arriving. If you are late and the door is shut please call 07500804221 for assistance.
- In the practice area
All mats and props are provided. You must wipe-clean the studio mat after use. Spray bottles and wiping cloths are provided. Regular practitioners are welcome to store their own mat at the studio.
- Lost & Found
All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.