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Terms & Conditions

CLASSES

1. GENERAL

All purchases within Yogarise purchased at the studio or online are non-refundable and non-transferable.

If you cannot attend a class that you have booked and you do not cancel, you will be liable to pay a £5 ‘No Show’ fine.

Pregnant students attending non-pregnancy classes must sign a Pregnant Student Waiver (available at studio receptions) before practising class.

Gift vouchers expire 1 year from date of purchase and are redeemable against Yogarise classes, workshops and retail items.

All participants must sign the Yogarise Health & Safety Waiver on their Momence Account prior to attending an in-studio or online class. It is the responsibility of the client to ensure they have understood and signed the waiver and are in a good state of health before participating in a class or event.

2. ACTIVATION

All class packs, Pre-Pay passes and intro offers activate on the date of your first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.

All Pre-Pay passes are activated on the date of purchase. You can cancel your Monthly Pre-Pay at any time, but please give adequate notice for us to process the admin.

You can pause your Monthly Pre-Pay pass, but it can only be paused for a complete month(s) at a time in accordance with your billing date. You must contact us in good time ahead of your payment date to pause your Monthly Pre-Pay pass.

3. BOOKING AND WAITLISTS

We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join the waitlist.

If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.

4. EXTENSION

5 Class Packs are valid for 6 weeks; 10 Class Packs are valid for 10 weeks; 20 Class Packs are valid for 3 months – all from date of purchase. Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once.

Intro Offers, Pre-Pay passes, promotional and/or discounted class packs cannot be extended.

5. CANCELLATION

If you are booked into a class but can no longer attend, you must cancel the class. To cancel you must do this through your Momence profile.

Yogarise’s class cancellation policy is 3 hours. If you do not cancel with at least 3 hours prior notice, this will constitute as a late cancel and your credit will not be returned to your account.

If you do not late cancel you will be liable for paying a £5 no show fee.

If you ‘Early cancel’ (up to 3 hours before class) the class credit will automatically be returned to your account.

If your class is cancelled by Yogarise your credit will be returned to your account.

Workshops are non-refundable and non-transferable unless cancelled by the studio.

ClassPass or other external third-party bookings are liable to their cancellation policy. We cannot override this.

6. PROMOTIONS AND OFFERS

No extensions are permitted on any discounted, sale, or promotional class packages and purchases.

The 21 Day Unlimited Intro Offer is for new members only and is valid for 21 days from date of first booking. No extensions permitted. Charges will apply for no-shows or late cancellations.

If you have previously purchased the ‘3 for £30 Intro Offer’ or any other membership you cannot purchase the 21 Day Unlimited Intro Offer. If you are not eligible, and have purchased it in error, you may be challenged by our reception team and the offer will be revoked.

The 50% off your first Monthly Pre-Pay pass promotion includes 50% off your first month of a 3 month minimum term only, during which you cannot cancel or pause the membership. After the 3 months term our general Ts + Cs apply and you can cancel at any time. 

7. ONLINE YOGA CLASSES

Yogarise cannot be held responsible for any injury caused while following an online (Livestream or On Demand) yoga class. Please ensure you are in good health prior to joining the class.

If you are pregnant please consult your midwife or doctor. We recommend only practising Pregnancy (Antenatal) Yoga classes from 15+ weeks of pregnancy.

8. YOGARISE ON DEMAND

MONTHLY ON DEMAND

By purchasing a monthly pass to Yogarise On Demand you are agreeing to the following Terms & Conditions:

1. Your On Demand pass cannot be shared. If we have any reason to believe that your pass is being shared, we reserve the right to cancel your access.

2. A 7-day free trial is available. You will be asked to provide your card details to be saved to your account from which the first month’s payment of £12.99 can be collected at the end of the free trial.

3. The free trial is limited to a one-time use per person.

4. Your On Demand pass service cannot be frozen.

5. Your On Demand pass can be cancelled at any time. If you are within the free 7 day trial period, your access to the Video Library will terminate on the day you cancel.

ANNUAL ON DEMAND

By purchasing an annual pass to Yogarise On Demand you are agreeing to the following Terms & Conditions:

1. Your On Demand pass cannot be shared. If we have any reason to believe that your pass is being shared, we reserve the right to cancel your access.

2. A one-time annual payment of £99.99 will be collected from your card at the time of purchase.

3. Your pass will automatically renew every 365 days until you cancel.

4. Your On Demand pass cannot be frozen.

5. Your On Demand pass can be cancelled at any time however refunds for the unused period cannot be granted.

Please email hello@yogarise.london with any queries regarding Yogarise On Demand.

9. WORKSHOPS / COURSES

All workshops and courses purchased at the studio or online are non-refundable and non-transferrable.

Credit on account at Yogarise can be given if workshop/course is sold out and there is a wait list.

Credit on account or a monetary refund will be provided if the workshop is cancelled by the studio.

Some workshops / courses will only run if there is a minimum number set by the studio / teacher. If it is cancelled for this reason, you will be refunded.

If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.

For RETREAT Ts+Cs click here.

For TEACHER TRAINING Ts+Cs click here.

10. RETAIL

All items purchased at the studio, or online, are non-refundable.

Credit on account at Yogarise or exchange will be provided if an item is found faulty or in unusable condition.

11. STUDIO ETIQUETTE

TIMEKEEPING

You must arrive on time for the session you have booked. We have 15-30mins between most classes to give you ample time to check-in, change and get settled.

If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.

If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not, no exceptions.

IN THE PRACTICE AREA

Please note we are cleaning between classes with anti-viral cleaning products.

Pre-Pay students may leave their mat (labelled as directed) in the specified mat storage areas, no other students are permitted to store their mats. Anti-viral spray and ‘blue roll’ is provided within the studio space to clean around your mat (and for your own mat if you wish). Place any used props in the area / box shown for sanitising and airing. Place your mat within the floor markers in the studios.

We rent out our mats for £2 at reception. You are welcome to bring your own mat to practise on free of charge.

LOST & FOUND

All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.

Any customer who leaves their mat in the Yogarise mat storage does this at their own risk. Yogarise cannot be held responsible for any items that are lost or stolen on the premises. Please use lockers provided and keep an eye on your belongings.

 

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