‘Anytime’ classes include all regular classes listed on the Yogarise timetable.
‘Off Peak’ classes start after 8.30am up to 5.30pm Monday to Friday. Weekends are considered as peak time, so you cannot use an Off Peak membership for weekend classes.
Drop-in memberships, class packs and unlimited passes purchased at the studio or online are non-refundable.
The 28 day Intro Offer is non-refundable and non-extendable. It is 28 consecutive days and once started it cannot be interrupted. Only available to purchase once per person. The 3 classes for £30 Intro offer is non-refundable and non-extendable. It is valid to use for 30 days from the date of the first visit. Only available to purchase once per person.
Pregnant students attending non-pregnancy classes must sign a Pregnant Student Waiver (available at studio receptions) before practising class. We do not allow Pregnant students to take part in hot and warm yoga classes in Covent Garden.
If you have purchased a gift voucher and would like a physical gift card, please come to the studio to select one of our illustrated designs. Gift vouchers expire 1 year from date of purchase and are redeemable against Yogarise classes, workshops and retail items.
All class packs, monthly passes and the Intro Offers activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.
We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.
If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.
If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.
All multi class packs (5 or 10 class pack memberships) are valid for 3 months. Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Intro Offer and monthly memberships cannot be extended.
If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via the MindBody app or website. You can also cancel via email (firstname.lastname@example.org) but please be aware of our policy below.
Class cancellation policy is 6 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. There is no additional charge.
‘Early cancel’ (up to 6 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 6 hour cancellation period) no credit will be returned to your account.
Credit on account or refund will be provided if the class is cancelled by the studio.
Jan Sale: January sale valid to purchase until 31st Jan 2020. Non-extendable and non-refundable.
All workshops and courses purchased at the studio or online are non-refundable.
Credit on account at Yogarise can be given if workshop/course is sold out and there is a wait list.
Credit on account or refund will be provided if the workshop is cancelled by the studio.
If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.
All items purchased at the studio are non-refundable.
Credit on account at Yogarise or exchange will be provided if an item is found faulty or in unusable condition.
You must arrive on time for the session you have booked. We have 30mins between most classes to give you ample time to check-in, change and get settled.
If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.
If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not.
Please be aware that we have two studios in separate blocks of the building in Peckham. Please check which studio your class is in before arriving. Studio 1 is in B Block and Studio 2 is in C Block. If you are late and the door is shut please call 07500804221 for assistance.
All mats and props are provided. You must wipe-clean the studio mat after use. Spray bottles and wiping cloths are provided. Regular practitioners are welcome to store their own mat at the studio but do so at their own risk. Yogarise cannot be held responsible for any customer mats lost or stolen.
All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.
During the training
Training fee includes:
Training fee doesn’t include:
2. Refund Policy
3. Complaints Procedure
If you are not happy with how the training is being conducted we would appreciate it if you could let us know about it right away. Your complaint will be considered a confidential matter.
Please contact the studio and we will arrange a meeting online, over the phone or in person (whichever is available).
If you would like to submit a written complaint please send it to YTT@yogarise.london or post it to our mailing address and we will respond within 24 hours of receiving your letter. If full answer to your query isn’t available immediately we will respond with the reasons and provide you with a timeframe by which a full answer is expected.
4. Training Etiquette