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Terms & Conditions

CLASSES

1. GENERAL

Drop-in memberships, class packs and unlimited passes purchased at the studio or online are non-refundable and non-transferrable.

The 3 classes for £30 Intro offer is non-refundable and non-extendable. It is valid to use for 30 days from the date of the first visit. Only available to purchase once per person.

Unlimited memberships have a 1 class per day policy. If you wish to book for more than one class per day you will need to contact the reception desk.

If you cannot attend a class that you have booked and you do not cancel, you will be liable to pay a £5 ‘No Show’ fine.

Pregnant students attending non-pregnancy classes must sign a Pregnant Student Waiver (available at studio receptions) before practising class.

If you have purchased a gift voucher and would like a physical gift card, please come to the studio to select one of our illustrated designs. Gift vouchers expire 1 year from date of purchase and are redeemable against Yogarise classes, workshops and retail items.

All participants must sign the Yogarise Health & Safety Waiver on their Ribbon Account prior to attending an in-studio or online class. It is the responsibility of the client to ensure they have understood and signed the waiver and are in a good state of health before participating in a class or event.

2. ACTIVATION

All class packs, monthly passes and the Intro Offers activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.

All monthly subscriptions are activated on the date of purchase. You can cancel at any time.

3. BOOKING AND WAITLISTS

We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.

If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.

4. EXTENSION

All multi class packs (5 or 10 class pack memberships) are valid for 3 months. Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Intro Offer and monthly memberships cannot be extended.

5. CANCELLATION

If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via your Ribbon dashboard. You can also cancel via email (team@yogarise.london) but please be aware of our policy below.

Class cancellation policy is 3 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. If you do not ‘late cancel’ and you ‘no show’ you will be liable for paying a £5 fee.

‘Early cancel’ (up to 3 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 3 hour cancellation period) no credit will be returned to your account.

Credit on account or refund will be provided if the class is cancelled by the studio.

6. PROMOTIONS AND OFFERS

Welcome Back Promo (May 2021) – 25% off Unlimited Studio Monthly Memberships and 6 Month pass. Studio Monthly subscriptions begin on date of purchase and all items within that membership (i.e. Livestream + OD activate on the same date). Portions of the membership (eg. the OD access) cannot be transferred to another customer.

For Studio subscriptions, the first 6 months will be charged at the discounted rate of 25% off, after which the full price of £115 or £125 respectively will be taken. It is a rolling monthly membership which can be cancelled at any time via the customer’s Ribbon account.

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Summer Sale: 13 Studio Classes for 10 – £150. This offer is valid for 3 months from the date of sale on studio classes only in Covent Garden, Peckham and Streatham. Available to purchase until 31st August. No extensions or refunds.

Summer Sale : £10 Drop-In. This offer is valid for 30 days after date of purchase for use in Peckham, Streatham and Covent Garden studios. This does not include Rooftop Yoga. Available to purchase until 31st August. No extensions or refunds. Not to be used in conjunction with any other discount or promo code.

7. ONLINE YOGA CLASSES

Yogarise London cannot be held responsible for any injury caused while following an online (Livestream or On Demand) yoga class. Please ensure you are in good health prior to joining the class. If you are pregnant please consult your midwife or doctor. We recommend only practising Pregnancy (Antenatal) Yoga classes from 15+ weeks of pregnancy.

8. YOGARISE ON DEMAND

MONTHLY MEMBERSHIP

By purchasing a monthly membership to Yogarise On Demand you are agreeing to the following Terms & Conditions:

1. Your On Demand membership cannot be shared. If we have any reason to believe that your membership is being shared, we reserve the right to cancel your access.

2. A 7-day free trial is available. You will be asked to provide your card details to be saved to your account from which the first month’s payment of £12.99 can be collected at the end of the free trial.

3. The free trial is limited to a one-time use per person.

4. Your On Demand membership service cannot be frozen.

5. Your On Demand membership can be cancelled at any time. If you are within the free 7 day trial period, your access to the Video Library will terminate on the day you cancel.

ANNUAL MEMBERSHIP

By purchasing an annual membership to Yogarise On Demand you are agreeing to the following Terms & Conditions:

1. Your On Demand membership cannot be shared. If we have any reason to believe that your membership is being shared, we reserve the right to cancel your access.

2. A one-time annual payment of £99.99 will be collected from your card at the time of purchase.

3. Your membership will automatically renew every 365 days until you cancel

4. Your On Demand membership service cannot be frozen.

5. Your On Demand membership can be cancelled at any time however refunds for the unused period cannot be granted.

Please email hello@yogarise.london with any queries regarding Yogarise On Demand.

9. WORKSHOPS / COURSES

All workshops and courses purchased at the studio or online are non-refundable.

Credit on account at Yogarise can be given if workshop/course is sold out and there is a wait list.

Credit on account or refund will be provided if the workshop is cancelled by the studio.

Some workshops / courses will only run if there is a minimum number set by the studio / teacher. If it is cancelled for this reason, you will be refunded.

If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.

10. RETAIL

All items purchased at the studio, or online, are non-refundable.

Credit on account at Yogarise or exchange will be provided if an item is found faulty or in unusable condition.

11. STUDIO ETIQUETTE

TIMEKEEPING

You must arrive on time for the session you have booked. We have 15-30mins between most classes to give you ample time to check-in, change and get settled.

If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.

If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not.

IN THE PRACTICE AREA

Please note we are cleaning between classes with anti-viral cleaning products, we are not loaning mats or sharing yoga / pilates props. You must bring or buy your own mat to practise on. Unlimited monthly, 6 month or 12 month Studio Members may leave their mat (labelled as directed) in the specified mat storage areas, no other members are permitted to store their mats. Anti-viral spray and ‘blue roll’ is provided within the studio space to clean around your mat (and for your own mat if you wish). Place any used props in the area / box shown for sanitising and airing. Respect social distancing guidelines at all times and place your mat within the floor markers in the studios.

LOST & FOUND

All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.

Any customer who leaves their mat in the Yogarise mat storage does this at their own risk. Yogarise cannot be held responsible for any items that are lost or stolen on the premises. Please use lockers provided and keep an eye on your belongings.

COVID-19 : NEW PROCEDURES

Please bring your own mat to practise on, wear a mask at all times (except for during class), sanitise hands on arrival and respect recommended social distancing guidelines. Please read about our the safety measures we have implemented and our new procedures here.

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